Refund policy
At Loop Vintage, every piece is pre-owned and carefully selected for its quality, character and uniqueness. As all vintage and pre-owned items will show some signs of age or wear, please read each product description and review all photos carefully before purchasing.
Change of mind
We do not offer refunds or exchanges for change of mind, including if you decide the item is not right for you, no longer want it, or find something else after purchasing.
We also cannot accept returns due to fit or size. Measurements are provided where possible and are approximate, so please contact us before purchasing if you would like any additional details before ordering.
No exchanges
We do not offer exchanges. If a return is approved and a refund is issued, any new purchase must be placed as a separate order.
Vintage condition
As our items are vintage or pre-owned, minor imperfections are to be expected. This may include light marks, fading, creasing, small scratches, gentle wear to hardware, logo wear, stitching irregularities, small stains, colour variation or other signs of previous use.
We do our best to photograph and describe each item accurately, including any noticeable flaws. The photos form an important part of the product description, so please review all images carefully before purchasing.
Not every tiny sign of wear may be listed individually, particularly where it is consistent with the age and pre-owned nature of the item. Minor signs of wear consistent with a vintage or pre-owned item are not considered faults.
Measurements
Any measurements provided are approximate and taken to the best of our ability. Small variations may occur, especially with soft or structured pre-owned items.
If you have questions about size, strap drop, colour, condition or anything else, please reach out before purchasing. We are always happy to provide extra information where we can.
If there is an issue with your order
In the rare event that your item is incorrect, faulty, inauthentic, or significantly different from the description, please contact us within 48 hours of delivery, with your order number and clear photos of the issue.
We will review the matter and work with you to find an appropriate resolution.
100% Authenticity Guarantee
Every item sold by Loop Vintage is backed by our 100% Authenticity Guarantee. If an item is found not to meet our strict authenticity standards, we will provide a full refund in line with our Authenticity Guarantee.
Authenticity disputes
If you wish to dispute the authenticity of an item, please contact us within 72 hours of delivery, with your order number and supporting information.
Once this timeframe has passed, all sales are final and no further claims or disputes will be accepted, except where required under Australian Consumer Law.
To help us assess an authenticity claim, the item must be in its original, unaltered condition. A written report will need to be provided, from a reputable independent third-party authentication service.
We do not accept screenshots, informal conversations, social media opinions, store-issued certificates, in-house certificates or unverifiable sources as valid authentication proof.
Loop Vintage reserves the right to review any report provided and seek a second independent opinion before confirming the outcome of an authenticity dispute.
Return eligibility
To qualify for an approved return, the item must be returned in its original purchase condition.
This includes any original packaging, documentation, cards, tags, accessories or inclusions that were provided with the item at the time of purchase.
All returned items will be reviewed by Loop Vintage to confirm that they match the condition documented at the time of sale.
Returns that do not meet these conditions may be declined, and the item may be returned to the customer.
Returns process
Please do not send an item back without contacting us first. Any return must be approved before it is posted.
To request a return, please email us at:
Please include your order number, clear photos and a brief description of the issue.
If your return request is approved, we will provide instructions on how to return the item.
Items sent back without prior return approval will not be accepted.
Unless otherwise required by Australian Consumer Law, shipping fees, duties, taxes and return postage costs are the responsibility of the customer.
Our commitment
At Loop Vintage, we are passionate about curating authentic, high-quality vintage and pre-owned designer pieces.
This policy is designed to protect both our customers and the integrity of the items we offer.
Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.